Privacy Policy
Last updated: October 19, 2025
1. Introduction
Welcome to Podlipnik360°, operated by Podlipnik Apartments (hereinafter referred to as “we,” “us,” or “our company”). We are committed to protecting your personal data and respecting your privacy in accordance with Regulation (EU) 2016/679 on the protection of personal data (GDPR) and applicable Slovenian legislation.
This privacy policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or communicate with us.
2. Data Controller
The data controller is Podlipnik Apartments – Podlipnik360°, Rateče 56, Slovenia.
For any questions or requests regarding your personal data, you can contact us at info@podlipnik360.com
3. Data We Collect
We collect various types of personal data to provide you with high-quality services and enhance your user experience. The data you provide directly may include your name and surname, email address, phone number, booking details(including dates, selected apartment, and number of guests), and payment information, which is processed by secure payment service providers. If you contact us via forms or email, we also collect the content of your messages.
In addition, we automatically collect certain technical data, such as your IP address, browser type and version, pages visited, and time spent on the website. This information helps us improve the website’s performance and enhance the user experience. We also use cookies and similar technologies, as described in Section 7.
In certain cases, we also receive data from third parties, such as booking systems (e.g., Bentral) or payment providers. These partners share only the information necessary to confirm your reservation or process your payment.
4. Purpose and Legal Basis of Processing
We process your personal data only for specific, lawful purposes and in accordance with the requirements of the GDPR. The primary purpose of processing is to manage reservations and provide tourism-related services, based on the performance of a contract in accordance with Article 6(1)(b) of the GDPR. We also process data to respond to your inquiries and provide customer support, which is based on our legitimate interest or the fulfillment of contractual obligations.
Your data may also be used to process online payments in accordance with legal and contractual requirements. If you provide your consent, we may use your data to send marketing communications, newsletters, or promotional offers. We also analyze website traffic and user behavior to improve our services, which constitutes a legitimate interest under the GDPR.
5. Data Storage and Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Reservation data is stored for up to five years to comply with tax and accounting obligations. Data collected through contact forms is retained for up to twelve months after your inquiry has been resolved. If you are subscribed to our newsletter, your data will be stored until you withdraw your consent.
6. Disclosure of Data to Third Parties
We share your personal data only with trusted partners who are essential for providing our services. These include the booking system provider Bentral, payment service providers (e.g., [insert provider, such as Stripe or PayPal]), and web hosting or analytics providers such as Google Analytics. All our partners are GDPR-compliant and process data exclusively on our behalf, in accordance with the highest standards of security and confidentiality.
7. Cookies and Tracking
Our website uses cookies to ensure proper functionality, enhance the user experience, and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and optimize the site’s performance. You can manage or disable cookies in your browser settings or through the cookie consent notice displayed on our website.
We use essential cookies for the proper functioning of the website, analytical cookies to understand user behavior, and—subject to your consent—marketing cookies to display relevant offers or advertisements.
8. Your Rights
VIn accordance with the GDPR, you have several rights regarding your personal data. You have the right to access the data we hold about you and the right to have it corrected if it is inaccurate or incomplete. You also have the right to request the deletion of your data (“right to be forgotten”), restrict processing, request data portability in a structured format, and object to certain types of processing. In addition, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
If you wish to exercise any of these rights, please contact us at info@podlipnik360.com. We will respond to your request within the legally prescribed time frame.
9. Data Security
Your personal data is protected through appropriate technical and organizational measures that prevent unauthorized access, disclosure, or loss of information. We regularly review and update our systems to ensure a high level of security.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or the content of those websites. We recommend that you read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. All updates will be published on this page with a new “last updated” date. We recommend that you review this page periodically to stay informed about how we protect your data.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy or the processing of your personal data, you can contact us using the details below:
Podlipnik Apartments – Podlipnik360°
Rateče 56, Slovenia
Email: info@podlipnik360.com
