The terms we operate under.
Last updated: September 11, 2026These Terms of Service govern the use of the website podlipnik360.com, bookings for Podlipnik Apartments accommodation, purchases of products in the Kmetija pr' Dragic online shop, and the use or booking of services presented under the Podlipnik360° Experiences brand.
The operator and service provider is Karmen Podlipnik s.p., Rateče 56, Slovenia. By using the website, submitting a booking, or completing a purchase, the user confirms that they have read, understood, and agree to these Terms of Service.
1. General provisions
Podlipnik360° is a brand under which we present accommodation, local products, experiences, and other content related to the Rateče and Kranjska Gora area.
On the website, visitors can:
Additional terms may also apply to individual services, and these are presented to the user before booking or purchase.
2. Podlipnik Apartments – bookings
2.1 Concluding a booking
A booking for an apartment is valid once the user has received booking confirmation and the payment terms stated at the time of booking have been met.
By confirming the booking, the guest enters into an accommodation agreement with the operator/accommodation provider.
Booking details, price, payment method, cancellation terms, and other essential conditions are presented to the user before the booking is finally confirmed.
2.2 Payment
Payment methods and any payment deadlines are stated during the booking process.
If payment is not made within the agreed deadline, we reserve the right to cancel or void the booking, provided the user has been duly notified of this.
2.3 Cancelling a booking
The guest may cancel the booking free of charge up to 30 days before the planned arrival, unless stated otherwise for the specific booking.
In the case of cancellation less than 30 days before arrival, the payment is generally non-refundable, unless applicable regulations or the specific booking terms state otherwise.
The same terms generally apply in the case of a guest no-show or early departure.
If different cancellation terms are specified for a particular booking, the terms presented to the user at the time of booking apply.
2.4 Arrival and departure
Standard check-in time is from 15:00. Standard check-out time is by 10:00.
Earlier arrival or later departure is possible only by prior arrangement and approval from the operator, and subject to availability.
2.5 House rules
By completing a booking, the guest agrees to comply with the house rules and instructions that apply in the apartments.
Smoking is not allowed in the apartments. Breaching the smoking ban may result in a charge for cleaning, remediation, and any other costs incurred, or a contractual penalty, provided this was duly disclosed to the guest in advance and is permitted under applicable law.
Pets are not allowed unless expressly agreed otherwise.
Guests must use the apartment with care and keep it in a proper condition. Where additional cleaning is needed due to excessive mess, negligence, or improper use of the apartment, the actual additional costs may be charged.
2.6 Damage and defects
The guest is liable for damage caused by themselves, their guests, or other persons for whom they are responsible.
The guest must report any damage, defects, or deficiencies in the apartment upon arrival, without undue delay.
If damage was not reported on arrival and is discovered after departure, we reserve the right to charge the guest for the actual costs incurred, where the guest's liability can be reasonably established.
2.7 Number of guests
Only persons named in the booking, or whose stay has been approved in advance, may stay in the apartment.
Unregistered persons may result in additional costs or constitute a breach of the booking terms.
The guest is responsible for the accuracy of information about the number of persons staying in the apartment. Where additional costs arise due to unregistered persons, including any tourist-tax obligations, these may be borne by the guest in accordance with applicable law.
2.8 Quiet hours
Quiet hours are between 22:00 and 7:00.
During this time, guests must respect the peace and privacy of other guests, neighbours, and the local surroundings.
Repeated or serious violations of the house rules may result in a demand to immediately stop the violation, or in termination of the stay, where this is permissible under applicable law and the circumstances of the specific case.
2.9 Unlawful conduct
Guests must comply with applicable laws, regulations, and local rules.
Unlawful conduct, endangering safety, causing serious disturbances, or serious violations of the house rules may result in termination of the stay without a refund of amounts already paid, where such a measure is legally permissible.
In the event of damage, we reserve the right to claim compensation.
2.10 Entering the apartment
Under normal circumstances, the operator enters the apartment only with the guest's permission or in accordance with agreed rules.
In the case of urgent maintenance, danger, technical malfunction, an emergency, or another urgent reason, we reserve the right to enter the apartment to the extent necessary to resolve the issue or protect people and property.
2.11 Personal belongings
Guests are responsible for their own personal belongings.
Podlipnik360° / the operator is not liable for the loss, damage, or theft of personal items, except where liability arises under applicable law.
2.12 Lost property
Found lost items are kept for up to 14 days, unless the nature of the item or other circumstances require different handling.
At the guest's request, and by prior arrangement, we may send the item to their address. Shipping costs are generally borne by the guest.
3. Kmetija pr' Dragic – online shop
3.1 Online shop
The Kmetija pr' Dragic online shop offers local, handmade products.
Because products may be handmade or made from natural ingredients, minor differences in colour, shape, texture, appearance, or packaging are possible between individual items.
Such natural or handmade variations do not, in themselves, constitute a product defect.
3.2 Prices
All prices are stated in EUR. Unless expressly stated otherwise, prices are shown including VAT.
Delivery costs are shown to the user before the order is completed and are generally borne by the buyer.
We reserve the right to change prices and the range of products. Changes do not affect orders that have already been validly confirmed, unless applicable law provides otherwise.
3.3 Placing an order
An order is placed once the user completes the purchase process and receives order confirmation.
Order confirmation is sent to the email address the user provided when purchasing.
If a product cannot be delivered due to exceptional circumstances or a stock error, we will notify the buyer as soon as possible and, if necessary, refund the amount paid.
3.4 Delivery
We ship products to the addresses the buyer provides when ordering.
The expected delivery method and cost are shown before the purchase is completed.
We are not liable for delays caused solely by an external delivery provider, but we will do what we can to help resolve the issue.
3.5 Checking the shipment
The buyer should check that the order is correct and the condition of the products upon receipt.
If the package or a product is visibly damaged, we recommend the buyer document this as soon as possible and notify us at info@podlipnik360.com.
3.6 Right of withdrawal
When purchasing products, the consumer has, where provided for by applicable law, the right to withdraw from the contract within the legally prescribed period without giving a reason.
Certain types of products may be subject to statutory exceptions to the right of withdrawal, in particular where products are, by their nature, not suitable for return, are made to the consumer's exact specifications, or fall under other statutory exceptions.
Before returning a product, the buyer should check the return instructions or contact us at info@podlipnik360.com.
Where the law provides that return costs are borne by the buyer, the buyer bears them, unless we have agreed otherwise.
3.7 Returns and complaints
If a product is damaged, unsuitable, or has a material defect, the buyer has the rights afforded to them under applicable law.
The buyer may submit a complaint or claim at info@podlipnik360.com.
When handling a claim, we may request order details and, if necessary, photographs of the product or other information needed to assess the claim.
4. Podlipnik360° Experiences – external providers
The Podlipnik360° website may present various activities, tours, excursions, experiences, and other services provided by external providers.
Where it is expressly stated that a service is provided by an external provider, that provider is responsible for the actual performance of the service in accordance with applicable terms and regulations.
In such cases, Podlipnik360° may act as an intermediary or as a platform for presenting the service.
The terms of booking, cancellation, payment, date changes, and any special conditions of performance are determined by the specific provider, where stated for that service.
Podlipnik360° does not assume liability for the conduct of an external provider; however, this does not affect the rights the user has under applicable law.
Before booking a specific experience, the user must check the information and special conditions that apply to that particular service.
5. User responsibility
The user is responsible for the accuracy of the information they provide when booking, purchasing, or communicating with us.
The user agrees not to use the website for unlawful purposes, to cause harm, to misuse the services, or to infringe the rights of third parties.
6. Website content
We strive to keep the information on the website accurate and up to date. Nevertheless, unintentional errors, changes in availability, or other changes may occur.
Podlipnik360° reserves the right to change the website's content, offering, prices, availability, and other information; such changes do not affect contracts already concluded, unless the law provides otherwise.
Photographs may be for illustrative purposes and may differ in minor details from the actual appearance of the apartment or product.
7. Copyright and content
Unless stated otherwise, all text, photographs, graphics, logos, illustrations, design elements, and other content on the website are protected by copyright and other intellectual property rights.
Copying, reproducing, distributing, or commercially using them without prior written permission is not allowed, except to the extent permitted by applicable law.
8. Protection of personal data
The processing of personal data is governed in more detail in our Privacy Policy, published on the website podlipnik360.com.
By submitting a booking, order, or inquiry, the user confirms that they have been informed of how their personal data is processed.
9. Cookies
The use of cookies and similar technologies is governed by our Privacy Policy / Cookie Policy, published on the website.
The user can manage their cookie settings using the tools available on the website.
10. Changes to these Terms of Service
Podlipnik360° reserves the right to change or supplement these Terms of Service.
The terms in force at the time a specific booking or purchase is made apply to the user, unless applicable law provides otherwise.
The current version of the Terms of Service is always published on the website.
11. Dispute resolution and governing law
These Terms of Service and the contractual relationship are governed by the law of the Republic of Slovenia, taking into account any mandatory consumer-protection provisions that may apply in a specific case.
In accordance with applicable law, the consumer also has the right to use out-of-court consumer dispute resolution mechanisms, where the statutory conditions for a specific case are met.
Any disputes will be resolved amicably where possible. If an amicable resolution is not possible, the dispute will be resolved before the competent court in accordance with applicable jurisdiction rules.
12. Contact
For questions about bookings, purchases, complaints, experiences, or these Terms of Service, you can contact us:
Email: info@podlipnik360.com
Website: podlipnik360.com
